Manage Failed Transcripts

If an employee has failed a course, Completed (unsuccessfully), they can take the course again by re-enrolling from the Training Catalog, or you can re-assign the course to them. You cannot “reset” a transcript by changing its status. If you wish to erase the record of an employee failing the course, you will need to delete the associated transcript for that course. Leaving the failed course on record will simply show that the employee took the course twice to meet the requirements.

How to Delete a Failed Transcript:

1. Select Menu > Training & Education > Transcript Manager.

2. In the Transcript Manager screen, search for the transcripts (Filter by Status: Completed (Unsuccessful))

2a. Place a check mark by the desired transcripts.

3. Select Delete.

4. Confirm deletion by typing in DELETE.

5. Click OK.

You will need to create a new transcript or ask the employee(s) to re-enroll through the Training Catalog so the employee(s) can retake the course.

How to Delete Multiple Failed Transcripts:

1. Select Menu > Training & Education > Transcript Manager.

2. In the Transcript Manager screen, search for the transcripts (Filter by Status: Completed (Unsuccessful))

2a. Place a check mark by the desired transcripts.

3. Select Delete.

4. Confirm deletion by typing in DELETE.

5. Click OK.