Unlock Account and Assign New Password

After too many invalid login attempts, iTacit will lock an employee’s account. Accessing a user’s System Access tab through their Employee Profile or through the System Access menu item will allow you to unlock their account and assign a new Temporary Password.

1. Select Menu > Employees > System Access. (Note: You can also view an employee’s access information via their employee profile by selecting the Setup Access button.)

2. Search for and select the employee you would like to unlock.

e. In the Account Status section uncheck the Locked checkbox.

3. Select Done.

4. In the Access Status section, select the Assign Temporary Password button. A temporary password will be sent to the employee’s email address if there is one available, if there is not an email address in the user profile then the system will send the new temporary password to the email address in the profile of the user signed in who has requested the new temporary password. It is important that all iTacit administrators have their email address in their profile.